Refund/Return Policy

Our Promise to Our Valued Customers:

We are committed to being your trusted partner by delivering high-quality products with the best service and convenience you deserve. If you are not fully satisfied with your purchase, we’re here to help with an exchange, return, or repair.
If you received an item from us that you are not satisfied with, please contact Customer Service via email at support@xlinespace.com.

Warranty

All of our products come with a 1-year warranty. If you experience any issues during normal use within this period, we offer repair, replacement, or partial refund services, as long as the issue is not caused by human damage.
We want you to enjoy peace of mind with every purchase — just reach out if something goes wrong, and we’ll take care of it.

Returns

General Returns:

All of our items are custom-made. Because each piece is crafted specifically for your order, we do not accept returns or issue refunds unless the item has a quality-related issue.

Defective Products:

If you receive a defective product, please contact our customer support team at support@12living.com within 7 days of delivery to arrange for a return, exchange, or refund.
12living will cover all costs associated with returning a defective product. Our return policy lasts for 7 days from the date you receive the item. After this period, we unfortunately cannot offer a refund or exchange.

Returns Not Accepted in the Following Cases:

  • If you return a product to the wrong address (including returning it to the shipping origin without contacting us first).

  • If you choose cash on delivery as your return method.

Refund Process

Refund Method:

Refunds will be issued to the original payment method used during purchase.

Processing Time:

Please allow up to 7 business days for the refund to be processed once we’ve received the returned item.
The time it takes for the refund to appear in your account may vary depending on your payment provider.

Return Instructions

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@xlinespace.com to request a return.

  2. Pack the product securely, including all accessories and original packaging.

  3. Ship the product to the return address provided by our team.

Unless the return is due to a defective product or an error on our part, the customer is responsible for all return shipping costs.