Shipping Protection Policy

To provide a safer and more reliable shopping experience, we have partnered with third-party shipping protection service providers to offer a shipping protection plan. By purchasing this plan, you will receive additional coverage and can directly contact Xcotton in case of any issues. Below is a detailed explanation of the protection plan:

1. What’s Covered

Once you purchase the protection plan, your products will be fully covered during the shipping process. Specific coverage includes, but is not limited to:

  • Lost Products: If your product is lost during shipping, you can file a claim in accordance with the terms of service.
  • Damaged Products: If the product is damaged during shipping, the protection plan will provide compensation.
  • Other Unforeseen Circumstances: If the product is damaged or lost due to force majeure (e.g., natural disasters, traffic accidents), the protection plan will handle the claims based on specific terms.

2. How to Purchase

At checkout, you can choose plugin shipping protection. If you select this option, the service fee will be automatically added to your total order amount. Please note that the protection is order-based and will cover only the products purchased in the order.

3. Protection Plan Service and Claims Process

After purchasing the protection plan, you will receive the email which includes the service contract number, claims guide, and the claims process.

Contacting Xcotton: If your product is lost or damaged during shipping, please contact Xcotton immediately to initiate a claim. You can file a claim using the service contract number and the provided contact details. Visit the Xcotton Resolution Center

Claim Requirements: According to the terms of service, you may need to provide relevant supporting documents, such as a proof from the shipping company, photos of the damaged product, etc. Please refer to Xcotton’s claims guide for specific requirements.

4. Liability Statement

Responsibility for Purchasing Shipping Protection Plan: Once you purchase the protection plan, any risks related to product damage or loss during shipping will be covered by Xcotton. We will assist you by providing necessary information, but the claims process will be handled solely by Xcotton.

5. Terms of Service and Exemption Clauses

Terms of Service: The terms and conditions provided by Xcotton will apply to customers who purchase the protection plan. Please read the terms of service carefully before purchasing to understand the coverage, claims process, and other relevant details.

Exemption Clauses: In certain situations (e.g., if incorrect delivery information is provided or if the product is intentionally damaged), Xcotton may not be liable for compensation. For detailed exemption clauses, please refer to the terms and policies provided by Xcotton.

6. Special Reminders

  • Ensure Accurate Shipping Information: Please make sure that your shipping address, contact number, and other information are accurate when placing your order to ensure smooth delivery and avoid issues with claims due to incorrect information.
  • Check Your Products Promptly: After receiving your products, please inspect them immediately. If you find any damage or other issues, contact support@xcottons.com as soon as possible to start the claims process.